If you’ve ever typed “best window company in Cleveland” into Google, you know the chaos that follows, page after page of glowing promises, 5-star ratings, flashy discounts, and a confusing mix of materials, warranties, and fine print. Every company claims to be the best. But how do you really know who’s offering quality versus who’s just good at marketing?
You’re not alone in feeling stuck. For homeowners in Northeast Ohio, sorting through national chains, family-run shops, and franchise installers can be a daunting task. You want beautiful, energy-efficient windows that last, but you also want to trust the people who install them in your home. And with prices all over the map, making the wrong decision can be a costly mistake.
We’ve been there—and we get it.
Since 1955, Joyce has been a proud part of the Cleveland community, helping thousands of local homeowners enhance their spaces with high-quality windows, sunrooms, and baths. As a third-generation, family-owned business, we’ve seen firsthand how overwhelming the home improvement process can feel. From confusing quotes to high-pressure sales tactics, it’s easy to get lost in the noise. We believe in cutting through the clutter with honest information and helpful guidance, because we’ve built our reputation on trust, not just transactions.
That’s why we created this honest, side-by-side breakdown of the top 5 window companies in the Cleveland area*. No fluff. Just facts, like how long each company’s been around, what customers really think, how they back up their work, and whether they’re family-owned or part of a larger corporate machine. So you can stop guessing and start making a confident, informed choice for your home. [These are not in any particular oder]
Renewal by Andersen (Cleveland)
Background
Renewal by Andersen is part of the 117-year-old Andersen Corporation. Their Cleveland division has served the area for around 30 years. It offers a turnkey “Signature Service” process, everything handled under one roof for a stress-free experience.
Pros
- Long-standing parent brand with strong resources and reputation
- Energy-efficient Fibrex® composite frames that outperforms vinyl
- In-house installation team, eliminating subcontractor risks
- BBB Accredited since 2009, consistent positive reviews (~4.7/5 across 531+ reviews
Cons
- Premium pricing, typically higher than vinyl or basic options
- Limited tenure locally (30 years locally vs. parents’ century-plus experience), though still stable
Ratings
Each company was assessed across key categories: years in business, customer reviews, BBB accreditation, product quality, family ownership, warranty strength, and process transparency. Ratings were assigned using a five-star scale based on publicly available information, customer feedback, and industry credentials. The result is an easy-to-understand scoring system that cuts through marketing hype and helps readers make informed, confident choices tailored to their priorities.
- Years in Business: ★★★★★ (30 yrs local)
- Google/Online Reviews: ★★★★☆ (~4.7/5)
- BBB: ★★★★☆ (Accredited, A+)
- Product Quality: ★★★★★ (Fibrex composite + Energy Star)
- Family-Owned: ☆☆☆☆☆ (Corporate division)
- Warranty: ★★★☆☆ (Long fibrex warranty, professional install)
- Process Transparency: ★★★★☆ (Signature Service reviews highly rated)
Overall Score: ~ 4.4 ⭐
Universal Windows Direct (Cleveland)
Background
Operating in the Cleveland and Bedford Heights areas, Universal Windows Direct (Cleveland) is known for affordability and scale. Over 35,000 customers nationwide trust them, and locally, they receive excellent satisfaction scores.
Pros
- Industry-leading affordability, with window packages ranging $750–$2,000.
- Local Google reviews at 4.9-star (nearly 2,400 reviews)
- BBB Accredited A+ with multiple service offerings (windows, doors, roofing, siding)
- Fast process, 20+ years of experience
Cons
- Some customer feedback about install delays or communication issues, though mitigations noted
- Reports of messy installations in a few cases
- They do not make their windows
Ratings
- Years in Business: ★★★★★ (~20+ yrs)
- Reviews: ★★★★★ (4.9)
- BBB: ★★★★★ (A+)
- Product Quality: ★★★★☆ (Good value, many options)
- Family-Owned: ☆☆☆☆☆ (Corporate)
- Warranty: ★★★★☆ (Standard)
- Transparency: ★★★★☆ (Generally clear but some service complaints)
Overall Score: ~ 4.2 ⭐
Infinity from Marvin (Cleveland)
Background
Infinity by Marvin is a division of Marvin with over 100 years of parent brand history. It offers premium fiberglass Ultrex® windows. The Cleveland showroom continues this tradition locally.
Pros
- Century-plus heritage and local presence
- BBB Accredited with A+ rating
- Top-tier Ultrex fiberglass: strong, energy-efficient, low maintenance
- No high-pressure sales, strong customer service reputation
Cons
- Higher price point, premium materials.
- Installation review volume is modest (~109 online reviews), though mostly positive
Ratings
- Years in Business: ★★★★☆ (100+ yrs brand; local ~ decades)
- Reviews: ★★★★☆ (4.6–5.0)
- BBB: ★★★★★ (A+)
- Product Quality: ★★★★★ (Ultrex fiberglass)
- Family-Owned: ☆☆☆☆☆ (Corporate division)
- Warranty: ★★★★☆ (Standard for premium windows)
- Transparency: ★★★★☆ (High trust, showroom access)
Overall Score: ~ 4.5 ⭐
Window Nation (Cleveland)
Background
Window Nation is a national exterior remodeling company with a Cleveland showroom. Currently, Window Nation is a portfolio company of AEA Investors.
Pros
- BBB Accredited (since Nov 2024) with A+ rating
- Large selection (50+ styles) and American-made options
- Good reviews on Angi/HomeAdvisor – “very professional… clean up” and no-pressure sales
Cons
- As a national chain owned by private equity, local staff consistency may vary
- A few minor screen issues were reported and addressed proactively
Ratings
- Years in Business: ★★★★☆ (~22 yrs national)
- Reviews: ★★★★☆ (~4.5+ Angi/HomeAdvisor)
- BBB: ★★★★★ (A+)
- Product Quality: ★★★★☆ (Solid American-made)
- Family-Owned: ☆☆☆☆☆ (Portfolio company)
- Warranty: ★★★★★ (Comprehensive industry warranty)
- Transparency: ★★★★☆ (Low-pressure sales, showroom access)
Overall Score: ~ 4.0 ⭐
Joyce Windows, Sunrooms & Baths (Cleveland/Berea)
Background
Joyce Windows, Sunrooms & Baths is a third-generation, family-owned company headquartered in Berea since 1955. They produce and install their own American-made windows, sunrooms, and patio doors.
Pros
- Over 70 years of local operation, deep community roots
- Family-owned with strong values and personalized service
- Manufacture in-house, no middlemen—better control over quality & pricing
- Excellent reviews: 4.9/5 HomeAdvisor, GuildQuality praise
- Strong service reputation, typically ~1–2 day response time
Cons
- They focus only on windows, sunrooms, and baths, and have less variety (no roofing). Complete exterior renovations require multiple contractors.
- Mostly local/regional scope, may not be ideal for multi-property owners outside the service area..
Ratings
- Years in Business: ★★★★★ (since 1955 ~70 yrs)
- Reviews: ★★★★★ (4.9 / GuildQuality / HomeAdvisor)
- BBB: ★★★★☆ (Accredited since 2006)
- Product Quality: ★★★★★ (Factory-direct, American-made)
- Family-Owned: ★★★★★ (since 1955)
- Warranty: ★★★★☆ (Limited lifetime warranty standard)
- Transparency: ★★★★★ (Local process, direct contact)
Overall Score: ~ 4.7 ⭐
Window Takeaways & Best Fit By Need
- Best Overall (Local & Personal): Joyce Windows shines with its rich heritage, factory-direct manufacture, family ownership and stellar reviews.
- Most Affordable: Universal Windows Direct delivers cost-effective solutions with impressive ratings.
- Premium Material & Innovation: Infinity from Marvin leads with advanced Ultrex® fiberglass technology and a century-long legacy.
- Balanced Value & Selection: Window Nation offers variety and a strong warranty packaged in a national-but-local hybrid.
- Top-Tier Quality & Process: Renewal by Andersen provides a reliable, stress-free system backed by Fibrex® material and in-house installers.
Choosing the Right Window Company in Cleveland Doesn’t Have to Feel Like Navigating a Maze
At the start of this article, we acknowledged how confusing and overwhelming it can be, especially when every company claims to be the “best” and your home (and budget) are on the line. The good news is that by comparing the top five window providers side by side, you now have a clear picture of what each offers.
Whether you’re leaning toward a nationally recognized brand like Renewal by Andersen or Marvin’s Infinity line, or you prefer the local craftsmanship and factory-direct value of a company like Joyce Windows, the key is matching your priorities to each provider's strengths. Want a wide selection and fast installation? Window Nation or Universal Windows Direct may be your fit. Prefer long-standing trust and personalized service? Joyce’s 70-year legacy in Northeast Ohio stands out for good reason.
At the end of the day, informed decisions lead to better home improvements and fewer regrets. You can confidently move forward with your window replacement project by arming yourself with facts, pros and cons, and a transparent scoring system. As a local company serving Cleveland since 1955, Joyce Windows, Sunrooms & Baths understands how much clarity and trust matter regarding home improvements. Ready to speak with our windows experts? Call us to schedule your free in-home estimate: (866) 535-2900.
*The rankings and opinions expressed in this article are based on the author’s research, industry knowledge, and available public information. However, our recommendations are intended to be objective and helpful. We encourage readers to conduct their own research before making any purchasing decisions.
