Privacy at a Glance
Joyce Windows, Sunrooms & Baths respects your privacy. When you use our website, submit a form, request a consultation, use a pricing calculator, enter a promotion, contact customer service, or interact with our online tools, we may collect information needed to respond to your request and improve your experience.
We use your information to help schedule appointments, answer questions, provide project information, follow up on requests, share relevant offers, support customer service, and improve our website.
We do not sell your personal information. We only share information when needed to provide our services, support our website tools, comply with the law, protect our business or customers, or work with trusted service providers.
Joyce is committed to protecting online user privacy. In order to ensure your privacy, information Joyce collects through our website at www.joycefactorydirect.com ("Site") is used only in the manner and for the purposes described in this Joyce Privacy Policy ("Privacy Policy.")
Last Updated: 07/08/2026
User Consent to Privacy Policy
Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a "User." All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information ("Information") pursuant to the terms of this Privacy Policy.
Information We May Collect
Depending on how you interact with the Joyce website, we may collect information such as:
- Name
- Email address
- Phone number
- Home address or project address
- ZIP code or service area
- Product interest, such as windows, baths, sunrooms, doors, or siding
- Project details submitted through forms or calculators
- Appointment or consultation requests
- Review or testimonial submissions
- Promotion, contest, or giveaway entries
- Customer service questions or messages
- Website usage information, such as pages visited, referral source, browser type, device type, IP address, and general site activity
We collect this information when you choose to submit it, interact with website tools, contact Joyce, or browse the website.
Cookies and Tracking Technologies
Joyce may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to understand how visitors use our website, improve site performance, remember preferences, measure marketing effectiveness, and provide more relevant content or advertising.
These tools may collect information such as browser type, device type, pages visited, referring website, general location, IP address, and interactions with forms, buttons, videos, calculators, or other website features.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
Use of Information
Joyce uses the Information collected from its Users to:
- Respond to Users' questions or comments;
- Administer a User's contest entry or entry in other promotional feature;
- Fulfill a User's purchase request and notify Users of their order status; and
- Provide Users with important functionality changes to the Site, new Joyce services and special offers we think you will find valuable.
Pricing Calculators and Online Estimate Tools
Joyce may offer online calculators, cost guides, forms, quizzes, or estimate tools to help homeowners understand possible project costs. When you use these tools, we may collect your selections, project details, contact information, and related website activity.
Calculator results and online estimates are intended to provide helpful planning information. They are not final quotes. If you request follow-up, Joyce may use the information you provide to contact you, answer questions, schedule a consultation, or provide more accurate project guidance.
Disclosure of Information to Third Parties
Unless we have your consent or except as required or permitted by law, Joyce will not sell, share, trade or give away any Information that it collects or receives regarding its Users.
Joyce may disclose information about our Users to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Joyce or others. Joyce may disclose Information to third party in the event that a third party acquires Joyce or its assets. (See, Sale or Acquisition section below.)
Linked Internet Web Sites
The Site may provide hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or may take you to a third party website not controlled by Joyce. These hyperlinked third party websites may collect and disclose Information different than this Site. Joyce is not responsible for the collection, use, or disclosure of information collected through these web sites, and Joyce expressly disclaims any and all liability related to such collection, use, or disclosure.
AI-Assisted Tools and Website Content
Joyce may use AI-assisted tools to help organize website content, improve readability, identify common homeowner questions, streamline internal workflows, or enhance the customer experience.
Joyce does not rely on AI tools alone to make final decisions about your project, pricing, financing approval, warranty coverage, or service eligibility. Information submitted through our website is reviewed and handled by Joyce team members and authorized service providers as needed to respond to your request.
We do not knowingly publish private customer information through AI-assisted content tools.
Calls, Text Messages, and Appointment Follow-Up
If you provide your phone number, Joyce may contact you by phone call or text message to respond to your request, confirm appointment details, answer questions, provide project information, share service updates, or communicate about offers when permitted by law.
Message frequency may vary. Standard message and data rates may apply. You may opt out of promotional text messages by following the instructions provided in the message or contacting Joyce directly.
Trusted Service Providers
Joyce may work with trusted third-party service providers that help us operate our website, manage forms, schedule appointments, process communications, provide financing support, analyze website performance, deliver advertising, manage customer service, host data, or support business operations.
These providers may access information only as needed to perform services for Joyce and are expected to protect that information appropriately.
Children
The Joyce Site is not directed towards children under 18 years of age and Joyce does not knowingly collect any information from children under 18 years of age through the Site.
Security
Joyce has security measures to protect against the loss, misuse, and alteration of the Information under our control, including credit card information that is submitted to Joyce When Users place orders or access their account information, the Site uses secure server software (SSL), which encrypts all information Users' input before it is sent to us. Thus, we have taken steps to protect the Information we collect from you from unauthorized access. Unfortunately, no system is perfect; therefore, Joyce makes no representations or warranties with regard to the sufficiency of these security measures. Joyce shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.
Sale or Acquisition
In the event that another company acquires Joyce or all or part of its assets, we reserve the right to include Information among the assets transferred to the acquiring company.
Applicable Law/International Issues
Information that is submitted to this Site will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed above, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us and let us know how you would like us to handle such information.
Amendments to Privacy Policy
Joyce reserves the right to amend this Privacy Policy periodically.
Your Choices
You may contact Joyce to ask questions about your information, update your contact details, request that we stop promotional communications, or ask how your information is being used.
You may also:
- Unsubscribe from marketing emails using the link provided in the email
- Opt out of promotional text messages using the instructions in the message
- Adjust browser cookie settings
- Contact Joyce directly with privacy-related questions
To contact Joyce, call 866-535-2900 or use the contact options available on our website.
