My husband and I had an appointment to discuss putting a roof over our deck, and screening both our deck and the patio below it. All the right questions were asked and they were super-nice. We were very impressed. However, my husband had to have heart surgery so everything was put on hold. The day before the surgery, Robert came over with a bag of goodies for post surgery. We thought that was the sweetest thing to do. Unfortunately we did not go with Joyce but not because they were untrustworthy in any way, I wanted to see an example of their work and the nearest one was very distant for us to drive. We ultimately went with a builder who has worked on several homes on our block and like Joyce, was given rave reviews. I can not tell you how the outcome would have been but I can say that in my opinion, this is a reliable, friendly and warm company to work with based on Robert and his associates time with us and Robert's follow-ups and concern for my husband.. Had they done any porches in our area, they would have been our first choice. I thank them for their time and their kindness.