Great Customer Service
We had a few minor issues after installation of new bath tub/shower unit. Installer JP went above and beyond in taking care of the quality issues to improve the caulking. Customer Service has been outstanding. Thank you Joyce Team.
Amazing transformation
My wife and I met with Kaitlyn in May to discuss a possible plan for replacing some or all of our 19 windows on our log home. She was very knowledgeable and professional in explaining our options and how best to pay for them. We wound up ordering replacement windows for all 19 and anxiously waited for them to arrive. Ed came and measured and then William and Jeff arrived last week with the windows. What a great team. They worked very diligently and were able to install the windows perfectly while dealing with the intricacies of a 40 year old log home.. I can't say enough about the Joyce team, all were great from start to finish. My wife and I are extremely happy and satisfied customers. We highly recommend Joyce Factory Direct to anyone looking to replace windows.
new walk in shower
Katlyn was very helpful SHe came into my home and put me right at ease. She walked me through the design and financial parts of the process and was very pleasant to work with.
Patio Cover
Joyce Direct installed a Patio Cover for us that was of top quality and workmanship for the best price in the area. 5-Stars without a doubt.
Replacement Windows
I worked with Kaitlyn Berkenstock from Joyce Windows. She arrived on time and was very professional on her presentation. She understood my needs and we were able to schedule me in to replace my older wooden windows. She showed a window example which helped with the visualization of how the windows work. Looking forward to installation.
Bathroom Reodeling and Sliding Glass Door
I have been very satisfied with the services of Aaron Miles as my direct point of contact at JoyceFactory Direct. Aaron was helpful, informative and courteous as we made a contract on my sliding glass door. I felt he was honest, he answered all of my questions and he made me feel comfortalble with his expertise and knowledge. He as so good that when I decided to redo my bathroom it was Aaron that I contacted. And, again, I got the same polite service from him. I will and have recommended Aaron Miles to my friends. He is deserving of the highest accolades that Joyce Factory Direct can award such an outstanding employee and representative of Joyce.Factory Direct. Aaaron Miles is a joy to work with..
Tub replacement / Shower Install
It was a pleasure working with Joyce Factory Direct. They listened to our needs and worked with us on pricing and scheduling. Dan, T, and Shawn did the demo and install and were fantastic! They did very good work and had no problem explaining why they were doing things when I asked. Even when they ran into problems, they kept us up to date and made sure we were satisfied with the results. Greg Palmer our project manager and scheduler was extremely knowledgeable about all things bath and showers and helped us to decide on and obtain options and accessories that we decided on after the job had started. We appreciated the quick communication from the entire team. I highly recommend and would definitely use Joyce again for our needs.
Elijah and Aimee were awesome
Elijah and Aimee were very knowledgeable about bathroom remodeling. They answered all our questions to our satisfaction. We liked that they worked with us to help us choose the bathroom we desired. We were very impressed with their explaining of the company’s materials against other companies. We feel like we are getting a product that will last for a long time . Anyone looking to remodel a bathroom should contact Joyce Factory Direct and ask for Elijah and Aimee. They were great.
Window installation.
We have completely rebuilt a home we purchased over 2 yrs. Ago . We have had a lot crews and company s to deal with . This company is by far the best we have delt with . The crew of William, Jeff , and Nate were the best cordial and attentive to our request. They went above what we needed. We could not be more pleased. Kaitlyn was supper in her delivery with on point cost time to get done with the order. Will definitely use them again for other projects. Thank you so much.
Thank You Jared and Tony!
Jared and Tony did a shower remodel in my bathroom, I had a crack in my old tub and I had Bob from Joyce come out to go over the project. Jared and Tony took the shower and tub that I loved and they have blown me away with the quality of work in replacing it! I would highly recommend Jared to anyone wanting a bathroom remodel and I also highly recommend Joyce! Thank you for the awesome job!
Berea, OH Joyce
- 120 Blaze Industrial Parkway Berea, OH 44017
- (440) 548-1624
- (216) 859-1130
Charlotte, NC Joyce
- 10345 Nations Ford Road, Suite W Charlotte, NC 28273
- (704) 610-0349
- (216) 859-1130
Pittsburgh, PA Joyce
- 4583 Campbells Run Rd Pittsburgh, PA 15205
- (412) 910-1461
- (216) 859-1130
Asheville, Nc Joyce
- 25 Continuum Drive, Suite C Fletcher, NC 28732
- (828) 600-5191
- (216) 859-1130
