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5.0
358 reviews

Great new shower!

Carol K.

We had our old shower replaced with a beautiful new shower by Matt McGraw. He did an excellent job and his expertise and explanations during the process were much appreciated. He showed great attention to detail and we love our new shower! Great job!

Walk in shower

Dan L.

So happy with our tub out & new walk in shower installed. Thanks to Matt McGraw for a professional & pleasant experience with Joyce. The installation went smoothly with his explanation, expertise, & neat workmanship. Excellent job!

Sales Reps

Micheal F.

We went to the Home and Flower show at the IX Center and spoke to the spokesperson that was there and he was so nice talking to us and helping set up a appointment (sorry can't remember his name) Their sales representative Johnathan Hobbs was helpful and knowledgeable helping us design our shower. He was so easy to talk to (he's a keeper) After installation will update my review with before and after pictures.

Great job, outstanding service

Joey S.

Joyce’s installed a new bath/ shower for us today in Greentree. It turned out beautiful. The installer Matt was very professional and knowledgeable. He stopped periodically throughout the process to explain what he was doing. We had planned to keep the bulkhead above the shower for fear there was ductwork or circuitry above. As soon as he tore out our surround and saw there was nothing above he offered to raise the ceiling over a foot. What a game changer. It looks and is so much larger. He never had to tell us. He added more work for himself to give us a better look. I really appreciated his communication throughout the process and he made the project a very pleasant experience.

New Windows

Greg O.

Chris, Holly, Ryan, and Brian were out to replace our builder grade windows and install two brand new bay windows. They were great to work during the install with and extremely efficient.

Shower installation

Shayne S.

It was a pleasure working with Joyce Factory Direct. They listened to our needs and worked with us on pricing and scheduling. Dan and Dan, the demo/install team, were fantastic! Super meticulous with everything they did (to include cleaning the job site each evening). Mason Chapman, our sales rep was extremely knowledgable about all things bath and showers. Ed, the scheduler was also fantastic! We appreciated the quick communication from the entire team. I highly recommend!! We’ll use Joyce again for other needs. :-)

awesome installation and product

Melinda S.

I was very impressed with the installation process and the friendly crew! They were efficient, neat, and did a great job!

Replacement windows and Patio door

Jim D.

We were very pleased with the installation process and with the Joyce windows/door products. Adam and Mark were very personable and did an excellent job replacing the windows. Unfortunately, it was discovered that further work was needed to install the patio door, so the work could not be completed that day. We assumed there would be a delay of days to weeks, but to our delight, father-son team Tim and Devon were available and arrived the next morning to complete the work needed and our new patio door was installed. They were very knowledgeable and did an excellent job figuring out how to properly support the patio door with minimal amount of tear out of the drywall. All of the Joyce team members were professional and cordial throughout the entire process. All in all, a very positive experience for us.

Great Installer

Janice N.

The Install Crew Dan A & F. Dan has a really great work ethic and the job that they did for me is amazing. Dan really went the extra mile to make sure everything was ok. Would recommend Dan to anyone that want's a good job done.

Excellent sales experience

Tom J.

Todd Sekowski was awesome. Very professional, knowledgeable, patient & thorough. If the doors we ordered are anywhere near as good as Todd I am sure we will be totally satisfied with them, just as we are with Todd. Will add to review after installation.

5.0 out of 5
Out of 358 Reviews
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Berea, OH Joyce


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  • (704) 610-0349
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  • (828) 600-5191
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